A Mobile Customer Support Backbone in Rural India
Sayantan Sen e-mailed me to suggest an innovative use case for MobiChange -- to help expand operations for service providers in rural India by providing a SMS based customer support backbone --
One of the main reasons why many of the services/ facilities that we take for granted in cities are not available in rural India is because corporations/ service providers balk at the high cost of customer care... be it in the form of physical check up of the facilities or service via some other media.
You may want to leverage the capability of MobiChange in expanding the base of service providers who can now provide services to the deepest pockets of India at an affordable cost.
Recently, I came across an organization that sets up bio gas plants using animal waste. The main concern for them to scale their operations is they do not have means to provide service in the some of the parts of the country. They have found that using mobiles and an introductionary training course they can provide service in a very cost effective manner.
It sounds really interesting to me. What do you think?
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Submitted by benita123 on March 2, 2010 - 2:50am.In contrast, the telecommunication backbone network, passing through all ... The mobile revolution of the last four years has seen base stations sprouting in most ... support dial-up speeds. This then is the rural India
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Submitted by Henry on February 23, 2010 - 1:00pm.Rural Backbone in India. It is claimed that every village in India is within 25 ... The remainder is microwave, mostly backbone for mobile phone operators..
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Submitted by judas123 on February 27, 2010 - 11:37am.yea,
but In current era, I think now much better in rural India. all ware connected by good communication now
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Submitted by sanseo on February 25, 2010 - 5:12am.It is one of the most traditional ways to convey a brief message of a business. And it is still playing a key role in face-to-face business meetings.
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Submitted by bodymax47 on February 21, 2010 - 2:21pm.This is a good step. The main concern for them to scale their operations is they do not have means to provide service in the some of the parts of the country. Thanks for the info.
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Submitted by Blog commenting... on February 20, 2010 - 8:41am.What was at one time the backbone of our country - is now slo... ... Future of Mobile VAS in India.
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